Shipping policy

 

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer free shipping within Sydney Metro, for orders above $100, otherwise there is $15 shipping fee.

For regional NSW and ACT, minimum order of $150 gets free shipping, otherwise $20 shipping fee is applicable.

For QLD, VIC and SA, minimum order of $200 gets free shipping, otherwise $25 shipping fee is applicable.

For WA, NT and TAS, minimum order of $300 gets free shipping, otherwise $30 shipping fee is applicable.

In-store pickup

You can skip the shipping fees with free local pickup at 3/8 Bonz Place Seven Hills NSW 2147. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 3pm Mon- Thurs. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@chaime.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Boxes