Shipping

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer free shipping within Sydney Metro, for orders above $100, otherwise there is $15 shipping fee.

For regional NSW and ACT, minimum order of $150 gets free shipping, otherwise $20 shipping fee is applicable.

For QLD, VIC and SA, minimum order of $200 gets free shipping, otherwise $25 shipping fee is applicable.

For WA, NT and TAS, minimum order of $300 gets free shipping, otherwise $30 shipping fee is applicable.

In Store Pickup

You can skip the shipping fees with free local pickup at 3/8 Bonz Place Seven Hills NSW 2147. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 3pm Mon- Thurs. Please have your order confirmation email with you when you arrive.

Returns

We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@chaime.com.au  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@chaime.com.au